SlotsGallery Online Casino Terms and Conditions

Welcome to SlotsGallery Online Casino. These Terms and Conditions govern your access to and use of our website, games, bonuses, and all services we provide. By registering an account, making a deposit, or using any feature on our platform, you confirm that you have read, understood, and agreed to be bound by these terms. We encourage you to read this document carefully before proceeding. If you do not agree with any part of these terms, you must not use our services.

1. About Us and Our Legal Framework

At SlotsGallery, we operate under the ownership of Metlait SRL, a company registered under the laws of Costa Rica (registration number 3-102-911867), with its registered address at El Guayaval, Residencial La Campina Casa Numero Q-11, Cartago, El Guarco, Tejar, 30801, Costa Rica. We are licensed and regulated under Licence No. 0000064, issued by the Tobique Gaming Commission. Our operations are subject to the rules and requirements set by our licensing authority at all times. For dispute resolution, we work with EGIS as our Alternative Dispute Resolution (ADR) provider, reachable at disputes@egis-adr.com.

2. Eligibility and Account Registration

2.1 Age and Legal Requirements

Here at SlotsGallery, we strictly enforce a minimum age requirement of 18 years. You must be of legal gambling age in your jurisdiction to register and play. By creating an account, you confirm that you are not prohibited from gambling under the laws applicable to you. We reserve the right to request identity verification documents at any time, and we may suspend or close accounts where eligibility cannot be confirmed.

2.2 Account Rules

Our SlotsGallery platform allows only one account per person, household, device, and IP address. The following conditions apply to all registered users:

• You must provide accurate, complete, and truthful information during registration
• You are responsible for maintaining the confidentiality of your login credentials
• You must notify us immediately of any unauthorised access to your account
• We prohibit the use of third-party accounts or sharing account access with others
• Duplicate accounts will be closed and associated balances may be forfeited

3. Restricted Jurisdictions

We do not provide services to players located in certain countries and territories. At SlotsGallery, we are unable to accept registrations or allow gameplay from jurisdictions including, but not limited to: the United States, the United Kingdom, France, Australia, Germany, Spain, the Netherlands, and many others as specified in our full restricted countries list. Additionally, players from Sweden and Finland are excluded from all bonuses, promotions, VIP rewards, and loyalty programme participation, though they are not restricted from accessing gameplay. It is your responsibility to verify whether online gambling is legal in your jurisdiction before registering.

4. Deposits, Withdrawals, and Payment Terms

4.1 Deposits

Our SlotsGallery casino accepts a wide range of payment methods including Visa, Mastercard, Maestro, Bank Transfer, Neteller, Skrill, ecoPayz, CoinsPaid, MiFinity, MuchBetter, Neosurf, Flexepin, Jeton, and Paysafe. We support multiple currencies including EUR, USD, AUD, CAD, NOK, NZD, ZAR, INR, and a range of cryptocurrencies such as BTC, ETH, DOGE, LTC, USDT, XRP, BNB, ADA, and TRX. The minimum deposit amount is €20 or the equivalent in your selected currency.

4.2 Withdrawals

We process all withdrawal requests within 48 hours through our payment department. Please note that your phone number must be verified before you can submit a withdrawal request. Our withdrawal methods include Visa (OCT), Mastercard Payment Transfer, Bank Transfer (available in EUR, CAD, AUD, NZD, and NOK), and cryptocurrencies. Cashout times may be up to 5 business days depending on the payment system used. Bank transfers are processed within 3 banking days in principle.

The following withdrawal limits apply at SlotsGallery:

• Daily limit: €5,000 / $5,000 / A$7,500 / NZ$7,500 / 50,000 NOK / 50,000 INR (plus crypto equivalents)
• Weekly limit: €10,000
• Monthly limit: €20,000
• VIP players may be eligible for higher limits at our discretion
• Progressive jackpot wins are paid in full without standard monthly limits
• Minimum withdrawal: €50 / $50 or equivalent per currency

5. Bonuses, Promotions, and Wagering Requirements

We at SlotsGallery offer a generous welcome package of up to €6,500 plus 225 Free Spins across your first three deposits. Our welcome offer is structured as follows:

• 1st Deposit: 100% up to €777 + 100 Free Spins (use bonus code SLOTS; minimum deposit €20)
• High Roller Option: 125% up to €5,000 + 100 Free Spins for first deposits over €777 (code SLOTS; minimum deposit €250)
• 2nd Deposit: 75% up to €1,000 + 75 Free Spins (code SG75; minimum deposit €20)
• 3rd Deposit: 50% up to €500 + 50 Free Spins (code SG50; minimum deposit €20)

Our SlotsGallery welcome bonus carries a 40x wagering requirement applied to the deposit bonus amount plus any Free Spin winnings. The maximum bet while wagering is €5 per spin or round, the bonus validity period is 5 days, and the maximum conversion is 10x the bonus amount. We also offer a range of ongoing promotions including a Crypto Bonus, Monday and Wednesday Free Spins bonuses, regular daily cashback of up to 12.5%, and exclusive VIP promotions. All bonus terms, including SlotsGallery bonus codes and wagering requirements, must be met in full before any winnings derived from bonus funds can be withdrawn.

6. Our Games and Platform

At SlotsGallery, we offer an extensive library of games from approximately 120 software providers, including BGaming, Betsoft, NetEnt, Play'n GO, Pragmatic Play, Yggdrasil, Nolimit City, Quickspin, Relax Gaming, PG Soft, Habanero, and many more. Our game categories include slots, live casino, table games, video poker, instant games, and jackpots — including progressive jackpots. Our SlotsGallery live casino is powered by Vivo Gaming and LuckyStreak, delivering an authentic real-dealer experience. We offer a fully responsive desktop and mobile platform, and our app is available for download to provide seamless gaming on any device.

7. Responsible Gambling

We are committed to promoting safe and responsible gambling across our SlotsGallery platform. We provide tools to help you manage your play, including deposit limits, session time limits, self-exclusion options, and reality checks. If you believe your gambling has become problematic, we strongly encourage you to use these tools or contact our support team. We may also restrict, limit, or close accounts where we identify signs of problem gambling, in accordance with our regulatory obligations.

8. VIP Programme and Loyalty Rewards

Our SlotsGallery VIP programme features five membership tiers: Quartz, Amethyst, Sapphire, Ruby, and Obsidian. As you progress through the ranks, we unlock increasing benefits including a dedicated personal account manager, exclusive bonuses, flexible withdrawal limits, customised promotional offers, 24/7 priority support, and access to exclusive events. We also operate a Complimentary Points (CP) loyalty system across 25 levels, where you earn 1 CP per €10 wagered on slots and 1 CP per €100 on live games. Free Spin rewards scale from 5 FS at Level 2 to 300 FS at Level 25. Please note that loyalty programme benefits and CP rewards are not available to players from Sweden and Finland.

9. Account Termination and Suspension

We reserve the right to suspend, restrict, or terminate any account at our sole discretion if we suspect a breach of these Terms and Conditions, fraudulent activity, abuse of bonuses, or any other violation of our policies. In such cases, we may withhold pending withdrawals pending investigation. You may also close your account voluntarily at any time by contacting our support team.

10. Amendments to These Terms

We reserve the right to update or amend these Terms and Conditions at any time. We will notify you of material changes via email or on-site notification where possible. Your continued use of our SlotsGallery services following any update constitutes your acceptance of the revised terms. We recommend that you review this page periodically to stay informed of any changes.

11. Contact and Customer Support

Our team is available 24/7 via live chat directly on our website. You can also reach us by email at support@slotsgallery.com. We provide support in English, German, French, Italian, and Norwegian. For formal disputes that cannot be resolved through our internal process, you may escalate your complaint to our ADR provider, EGIS, at disputes@egis-adr.com. We are committed to resolving all concerns fairly, promptly, and in accordance with our licensing requirements.