SlotsGallery Casino Privacy Policy

At SlotsGallery Casino, we are committed to protecting your personal information and ensuring your privacy is respected at every step of your journey with us. This Privacy Policy explains how we collect, use, store, and share your personal data when you access and use our platform at slotsgallery.com. By registering an account or continuing to use our services, you acknowledge that you have read and understood this policy. We encourage you to review it carefully and contact us at support@slotsgallery.com if you have any questions.

Who We Are

SlotsGallery Casino is operated by Metlait SRL, a company registered under the laws of Costa Rica (registration number 3-102-911867), with a registered address at El Guayaval, Residencial La Campina Casa Numero Q-11, Cartago, El Guarco, Tejar, 30801, Costa Rica. We hold Licence No. 0000064 issued by the Tobique Gaming Commission. As the operator responsible for your data, we act as the data controller and are accountable for how your personal information is handled across our platform.

Information We Collect

When you interact with our SlotsGallery Casino platform — whether creating an account, making a deposit, claiming a bonus, or contacting our support team — we may collect the following categories of personal data:

• Full name, date of birth, and nationality
• Email address, phone number, and residential address
• Government-issued identification documents for identity verification
• Financial information including payment method details, transaction history, and withdrawal requests
• Login credentials and account activity data
• Device information, IP address, browser type, and usage patterns
• Communications with our support team via live chat or email
• Bonus code usage, wagering history, and promotional interactions

We at SlotsGallery collect this information to provide you with a secure, personalised, and compliant gaming experience. Some data is collected automatically when you visit our site, while other data is provided directly by you during registration or when you submit documents for verification.

How We Use Your Personal Data

Our SlotsGallery Casino platform uses your data for several clearly defined purposes. We process your personal information only where we have a lawful basis to do so, including the performance of a contract, compliance with legal obligations, legitimate business interests, or your explicit consent.

Account Management and Gaming Services

We use your information to create and manage your account, process deposits and withdrawals, verify your identity, and ensure you can access all features of our platform — including our SlotsGallery slots library, live casino, table games, and VIP programme.

Legal and Regulatory Compliance

At SlotsGallery, we are required by our licence under the Tobique Gaming Commission to verify the identity of our players, prevent underage gambling, and comply with anti-money laundering (AML) regulations. We may retain certain records for the duration required by applicable law.

Responsible Gambling

We use your data to monitor gaming behaviour and apply responsible gambling measures where necessary. This includes enforcing self-exclusion requests, deposit limits, and session time controls in accordance with our commitment to player protection.

Promotions and Communications

Our SlotsGallery Casino team may use your contact details to inform you about bonus codes, free spins offers, cashback promotions, and VIP rewards — provided you have not opted out of marketing communications. You can manage your communication preferences at any time through your account settings.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with trusted partners and service providers who assist us in operating our platform. At SlotsGallery, these may include:

• Payment processors such as Visa, Mastercard, Neteller, Skrill, and cryptocurrency payment providers via CoinsPaid
• Identity verification and KYC compliance providers
• Game software providers and technology partners
• Fraud prevention and security service providers
• Regulatory authorities, law enforcement agencies, or courts where legally required
• Alternative dispute resolution bodies, including EGIS (disputes@egis-adr.com)

All third parties we work with are contractually obligated to handle your data securely and in accordance with applicable data protection standards.

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by law or legitimate business purposes. In line with our licensing obligations, we at SlotsGallery Casino typically retain account and transaction records for a minimum of five years following account closure. When data is no longer required, we securely delete or anonymise it.

Your Rights

Depending on your jurisdiction, you may have the following rights in relation to the personal data we hold about you:

• The right to access the personal data we hold about you
• The right to request correction of inaccurate or incomplete information
• The right to request erasure of your data, subject to legal retention obligations
• The right to object to or restrict certain types of data processing
• The right to data portability
• The right to withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at support@slotsgallery.com. We will respond to your request within a reasonable timeframe and in accordance with applicable regulations.

Cookies and Tracking Technologies

Our SlotsGallery Casino website uses cookies and similar tracking technologies to enhance your experience, analyse site performance, and deliver relevant content. These include session cookies, persistent cookies, and analytics tools. You may manage your cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of our platform. For full details, please refer to our dedicated Cookie Policy.

Security of Your Data

We implement industry-standard technical and organisational security measures to protect your personal information from unauthorised access, loss, or disclosure. Our SlotsGallery platform uses SSL encryption across all data transmissions, and access to personal data within our organisation is strictly limited to authorised personnel with a legitimate need to process it. We regularly review and update our security practices to maintain the highest standards of protection.

International Data Transfers

As a global operator serving players across multiple regions — including Australia, Germany, France, Italy, and Norway — we may transfer your personal data across international borders. We at SlotsGallery Casino take appropriate steps to ensure that such transfers are conducted in compliance with applicable data protection laws and that your information is afforded an equivalent level of protection regardless of where it is processed.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or regulatory obligations. When we make material changes, we will notify you via email or through a prominent notice on our website. Your continued use of our SlotsGallery Casino services following any update constitutes your acceptance of the revised policy. We encourage you to check this page periodically to stay informed about how we protect your data.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please do not hesitate to get in touch. You can reach our support team via live chat available 24/7 on our website, or by emailing us at support@slotsgallery.com. For unresolved disputes, you may also contact our approved ADR provider, EGIS, at disputes@egis-adr.com.